Levnil Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of products (including jeans, jackets, and clothing for men, women, and kids) from Levnil’s official website (levnil.com, “Website”). By placing an order on the Website, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on the Website). Please read these Terms carefully before completing your purchase.

1. Order Placement & Acceptance

1.1 Order Submission

When you place an order on the Website, you are making a binding offer to purchase the selected products at the listed price (in USD, as specified in Section 3). To complete an order, you must provide accurate and complete information, including your shipping address, contact details, and payment information. Levnil reserves the right to reject or cancel any order if:

  • The product is out of stock or unavailable at the time of processing;
  • The product price or description contains a typographical error or inaccuracy;
  • We suspect fraudulent activity (e.g., invalid payment information, unauthorized use of a payment method);
  • Your shipping address is incomplete, incorrect, or in a location we are unable to service (though we offer global shipping, exceptions may apply for restricted regions).

1.2 Order Confirmation

Upon submitting your order, you will receive an automated email acknowledging receipt of your order (“Order Acknowledgment”). This email does not constitute acceptance of your order—acceptance occurs only when we send a second email (“Shipping Confirmation”) notifying you that your order has been processed and shipped. At that point, a binding contract between you and Levnil is formed for the purchased products.

2. Product Information & Availability

2.1 Product Descriptions

We strive to provide accurate and detailed descriptions of our products (e.g., size, color, fabric, fit for jeans and jackets) on the Website. However, we do not guarantee that product images, colors, or descriptions are 100% identical to the physical product, as variations may occur due to screen resolution, lighting, or manufacturing batches.

2.2 Availability

Product availability is indicated on the Website at the time of order placement. If a product becomes unavailable after you submit an order but before we send the Shipping Confirmation, we will notify you via email and cancel the unavailable item(s) from your order. If you have already paid for the unavailable item(s), we will process a refund in accordance with Section 6.

3. Pricing & Payment

3.1 Currency & Pricing

All product prices on the Website are displayed and charged in United States Dollars (USD). Prices include applicable taxes (e.g., sales tax for domestic orders where required by law) but exclude shipping costs—however, Levnil offers global free shipping for all orders (see Section 4 for details). We reserve the right to change product prices at any time, but changes will not affect orders that have already received a Shipping Confirmation.

3.2 Payment Methods

We accept major payment methods, including credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal. By providing payment information, you confirm that the payment method is valid, you are the authorized user of the method, and there are sufficient funds or credit to cover the order total.

3.3 Payment Processing

Payments are processed immediately upon order submission. If your payment is declined, your order will not be processed, and we will notify you via email to resolve the issue (e.g., updating payment information). We do not store full payment details—all payment processing is handled by secure, third-party providers (e.g., Stripe, PayPal) that comply with industry security standards (e.g., PCI DSS) to protect your financial information.

4. Shipping & Delivery

4.1 Order Processing Time

Most orders are processed and prepared for shipping within 1-3 business days of order placement. Business days exclude weekends (Saturday and Sunday) and major holidays (e.g., Christmas, Thanksgiving, New Year’s Day), during which processing time may be slightly delayed.

4.2 Delivery Timeline & Global Free Shipping

Levnil offers global free shipping for all orders, with no minimum purchase requirement. After your order is processed and shipped, delivery typically takes 6-12 business days to any destination worldwide. Delivery timelines are estimates and may be extended due to factors beyond our control, such as customs delays (for international orders), carrier disruptions, or extreme weather.

4.3 Shipping Updates & Tracking

Once your order ships, you will receive a Shipping Confirmation email with a unique tracking number and a link to monitor your package’s status. Tracking information may take 24-48 hours to update on the carrier’s website. If you do not receive your package within 12 business days of the Shipping Confirmation, please contact our customer service team at [email protected] with your order number and tracking number for assistance.

5. Returns

5.1 Eligibility for Returns

You may return any unused, undamaged product (in its original condition, with all tags and packaging intact) for a refund or exchange within 60 days of the delivery date. The following items are non-returnable:

  • Final sale items (clearly marked “Final Sale” on the product page);
  • Custom or personalized items (e.g., monogrammed jackets, made-to-measure jeans);
  • Items that have been worn, washed, stained, or damaged due to improper use.

5.2 How to Initiate a Return

To start a return:

  1. Email our customer service team at [email protected] with your order number, the product(s) you wish to return, and the reason for the return.
  2. We will respond with a Return Merchandise Authorization (RMA) number and instructions for shipping the product(s) back to us.
  3. Pack the product(s) securely (using the original packaging if possible) and include the RMA number on the outside of the package.
  4. Ship the package to the address provided in our response—Levnil does not require you to pay for return shipping (consistent with our global free shipping policy).

6. Refunds

6.1 Refund Eligibility & Processing Time

Refunds are issued only for products that meet the return eligibility criteria (Section 5.1) and are received and inspected by our warehouse. Once your returned product is approved:

  • We will process your refund within 5-10 business days.
  • Refunds are issued to the original payment method (e.g., credit card, PayPal) and will appear in your account within 3-7 additional days, depending on your bank or payment provider’s processing times.

6.2 Refund Amount

You will receive a full refund of the product’s purchase price (in USD). Shipping costs are not deducted, as we offer global free shipping. If you received a defective or incorrect product, we will also cover any return shipping costs (if applicable) and issue a full refund or send a replacement product at no additional cost.

7. Cancellations

You may cancel an order only if you contact our customer service team at [email protected]within 12 hours of placing the order—once the order has been processed (i.e., marked as “in progress” in your account) or shipped, it cannot be canceled. If your cancellation is approved, we will process a refund within 5-10 business days, following the same timeline as Section 6.

8. Limitation of Liability

Levnil’s liability for any claims related to your purchase is limited to the total amount you paid for the affected product(s). We shall not be liable for any indirect, incidental, or consequential damages (e.g., loss of use, inconvenience, or missed events) arising from:

  • Delays in shipping or delivery (unless caused by our intentional misconduct);
  • Product defects (beyond the cost of a refund or replacement);
  • Errors in product descriptions (unless the error results in a material misrepresentation of the product).

This limitation does not apply to damages caused by our gross negligence or intentional wrongdoing, or to claims arising from personal injury or property damage caused by defective products.

9. Changes to These Terms

Levnil reserves the right to update or modify these Terms at any time. Changes will be posted on the Website with a revised “Last Updated” date. Your continued use of the Website or placement of orders after the changes take effect constitutes acceptance of the updated Terms. We recommend reviewing these Terms periodically for updates.

10. Contact Us

If you have questions, concerns, or disputes related to these Terms of Purchase, please contact our customer service team at [email protected]. We will work to resolve issues promptly and fairly.

Last Updated: October 20, 2025