Levnil Refund Policy

At Levnil, we want you to be completely satisfied with your purchase of our jeans, jackets, and family clothing. If you’re not happy with your order—whether it’s an ill-fitting pair of kids’ jeans, a jacket that doesn’t match your expectations, or a product defect—we offer a straightforward refund process to ensure a fair resolution. This policy outlines all details you need to know about eligibility, timelines, and how to request a refund.

1. Eligibility for Refunds

To qualify for a refund, your item(s) must meet the following criteria. Please note that only items purchased directly through Levnil’s official website (levnil.com) are eligible—purchases from third-party retailers (e.g., department stores, marketplaces) must follow the refund policy of the original seller.

1.1 General Eligibility Rules

  • Timeframe: You must request a refund within 30 days of the delivery date (as confirmed by your shipping tracking number). Requests made after this period will not be approved, unless the item is defective (see Section 1.2).
  • Item Condition: The product must be in its original, unused, and undamaged condition:
  • Unworn, unwashed, and free of stains, odors, or signs of wear (e.g., no frayed denim, no broken jacket zippers from use).
  • All original tags, labels, and packaging must be intact (e.g., denim dust bags, size tags, Levnil-branded hangers).
  • Accessories included with the item (e.g., belt loops on jeans, detachable hoods on jackets) must be returned with the product.
  • Exceptions: The following items are non-refundable under all circumstances:
  • Final sale items (clearly marked “Final Sale” on the product page at the time of purchase).
  • Custom or personalized items (e.g., monogrammed jackets, made-to-measure jeans).
  • Items damaged due to improper use, care, or accidental damage (e.g., jeans torn from rough play, jackets stained by user error).

1.2 Defective or Incorrect Items

If you receive an item that is defective (e.g., a tear in denim fabric, a faulty button on a jacket, a zipper that doesn’t work) or incorrect (e.g., you ordered a size 32 men’s jean but received a size 28, or the wrong color), you are eligible for a full refund—even if the 30-day window has passed (please notify us within 7 days of noticing the issue). To qualify:

  • You must provide clear photos of the defect or incorrect item (include close-ups of the issue and the original packaging, if possible).
  • The defect must be present at the time of delivery (not caused by post-purchase use).

2. How to Request a Refund

Requesting a refund from Levnil is simple—follow these steps to ensure a smooth process:

  1. Initiate the Request: Send an email to our customer service team at [email protected] with the following information (missing details may delay your refund):
  • Your full name and order number (found in your order confirmation email or account dashboard).
  • The name and SKU of the item(s) you want to refund (e.g., “Men’s Slim Straight Jeans – SKU: MJS-001”).
  • The reason for the refund (e.g., “too small,” “defective zipper,” “wrong item received”).
  • For defective/incorrect items: Attach 2-3 clear photos of the issue.
  1. Receive Confirmation: Our team will review your request within 24-48 business hours (excluding weekends and holidays). If approved, we will send you a Return Merchandise Authorization (RMA) number and a pre-paid shipping label (for defective/incorrect items) or instructions for shipping the item back to us (for standard refunds).
  • Note: For standard refunds (non-defective/incorrect items), you are responsible for covering return shipping costs. We recommend using a trackable shipping service (e.g., USPS, FedEx) to ensure the item reaches us—Levnil is not liable for lost or damaged return packages.
  1. Ship the Item Back: Pack the item(s) securely (use the original packaging if possible) and include the RMA number on the outside of the package (this helps us identify your return quickly). Ship the package to the address provided in our confirmation email.
  2. Return Inspection: Once we receive your package (typically 3-5 business days after you ship it), our team will inspect the item(s) to confirm they meet the refund eligibility criteria. We will notify you via email if the item is approved or rejected (with a reason for rejection).

3. Refund Processing Timelines & Methods

3.1 Timeline

  • After your returned item is approved, we will process your refund within 3-5 business days.
  • The time it takes for the refund to appear in your account depends on your original payment method:
  • Credit/debit cards: 3-7 business days (varies by bank or card issuer).
  • PayPal: 1-3 business days.
  • Store credit: Instant (you will receive a store credit code via email, valid for 12 months from the issue date).

3.2 Refund Amount

  • Standard Refunds: You will receive a refund for the full purchase price of the item(s) (excluding original shipping costs, unless the item is defective/incorrect).
  • Defective/Incorrect Items: You will receive a full refund (including original shipping costs) and we will cover return shipping costs (via the pre-paid label provided).
  • Partial Refunds: In rare cases (e.g., an item is returned with minor damage to packaging but is otherwise unused), we may offer a partial refund (typically 70-90% of the purchase price). You will be notified of this option before processing.

4. Special Cases & FAQs

4.1 Canceled Orders

If you need to cancel an order, you must do so within 12 hours of placing it (before the order is processed and shipped). To cancel: Email [email protected] with your order number and “Order Cancellation” in the subject line. If approved, your refund will be processed within 3-5 business days (following the same timeline as standard refunds). Orders that have already been shipped cannot be canceled—you will need to follow the regular refund process once you receive the item.

4.2 Lost or Delayed Returns

If you shipped your return but we haven’t received it within 10 business days, please contact us at [email protected] with your RMA number and the tracking number for the return package. We will work with the shipping carrier to locate the package. If the package is confirmed lost, we may issue a refund at our discretion (proof of shipping is required).

4.3 International Orders

For international orders, refund eligibility follows the same rules as domestic orders, but:

  • Return shipping costs for standard refunds are the responsibility of the customer (international shipping fees may be higher, so we recommend checking with your local carrier).
  • Customs duties or taxes paid at the time of delivery are not refundable (these are collected by your local government, not Levnil).

5. Contact Us

If you have questions about our refund policy, need help with a refund request, or want to appeal a rejected refund, please contact our customer service team at:

  • Email: [email protected]
  • Include “Refund Inquiry” in the subject line and your order/RMA number for faster assistance.

We strive to resolve all refund issues fairly and efficiently—your satisfaction is our priority.

Last Updated: October 20, 2025