Levnil Customer Service Policy

At Levnil, we are committed to providing exceptional customer service that matches the quality of our clothing. We understand that a smooth, supportive shopping experience is just as important as the products you love—and we’re here to assist you every step of the way, from browsing our collection to post-purchase care. This policy outlines our commitments to you, as well as key guidelines to ensure clarity and fairness for all our customers.

1. Contacting Our Customer Service Team

We’re here to help with questions, concerns, or requests—no matter how big or small. You can reach us through the following channel, and we strive to respond within 24-48 business hours (excluding weekends and holidays):

• Email: [email protected]

Please include relevant details in your message (e.g., order number, product name, photos of issues) to help us resolve your inquiry quickly.

2. Order Processing & Tracking

Order Confirmation

Once you place an order on our website, you will receive an immediate confirmation email at the address provided during checkout. This email includes your order number, item details, shipping address, and total cost. If you do not receive this email within 1 hour, please check your spam folder or contact us to verify your order status.

Order Processing Time

Most orders are processed and shipped within 1-3 business days of placement. During peak seasons (e.g., holidays, sales events), processing time may extend to 4-5 business days—we will notify you via email if there are any delays beyond this timeframe.

Shipping & Tracking

After your order ships, you will receive a second email with a tracking number and a link to monitor your package’s delivery status. Shipping times vary by destination (e.g., 3-7 business days for domestic orders, 7-14 business days for international orders) and are subject to the policies of our shipping partners (e.g., FedEx, UPS, local postal services). We are not responsible for delays caused by carrier issues, customs hold-ups (for international orders), or incorrect shipping addresses provided by the customer.

3. Returns & Exchanges

We want you to love your Levnil clothing—and if you don’t, we offer flexible return and exchange options, provided the items meet our eligibility criteria.

Eligibility for Returns/Exchanges

Items must be returned within 30 days of delivery and meet the following conditions:

• Unworn, unwashed, and in their original condition (no stains, odors, or damage).
• All original tags, labels, and packaging (e.g., denim dust bags, jacket hangers) are intact.
• Final sale items (marked as “Non-Returnable” on the product page) cannot be returned or exchanged.

How to Initiate a Return/Exchange

1. Send an email to [email protected] with your order number, the item(s) you wish to return/exchange, and the reason for your request (e.g., “too small,” “wrong color”).
2. Our team will respond with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item(s) back to us.
3. Pack the item(s) securely (we recommend using the original packaging if possible) and include the RMA number on the outside of the package.
4. Ship the package to the address provided in our response (customers are responsible for return shipping costs, unless the item is defective or we sent the wrong product).

Refund & Exchange Processing

• Refunds: Once we receive and inspect your returned item(s) (typically 3-5 business days after delivery to our warehouse), we will process your refund to the original payment method. Refunds may take 3-7 business days to appear in your account, depending on your bank or credit card issuer.
• Exchanges: If you request an exchange (e.g., for a different size or color), we will ship the new item to you free of charge once we confirm receipt of your returned item—provided the requested item is in stock. If the item is out of stock, we will offer you a full refund instead.

4. Defective or Incorrect Items

If you receive a defective item (e.g., a tear in denim, broken zipper on a jacket) or the wrong product (not what you ordered), please contact us within 7 days of delivery with:

• Your order number.
• Clear photos of the defect or incorrect item (to verify the issue).

We will cover all return shipping costs and offer one of the following solutions at your choice:

• A free replacement of the correct item (if in stock).
• A full refund to your original payment method.
• A store credit for the full value of the item (valid for 12 months).

5. Privacy & Data Protection

We take your privacy seriously. Any personal information you share with us (e.g., name, email, shipping address, payment details) is collected, used, and stored in compliance with global data protection laws (e.g., GDPR, CCPA). We will never sell, rent, or share your information with third parties for marketing purposes without your explicit consent. For more details, please review our full(link to your Privacy Policy page, if applicable).

6. Feedback & Continuous Improvement

Your opinion helps us grow. If you have suggestions for how we can improve our products or customer service, please share them via email ([email protected]) or through the feedback form on our website. We regularly review customer input to refine our policies, expand our collection, and enhance your shopping experience.

Final Note

At Levnil, we value your trust—and we work hard to honor it with transparent policies, responsive support, and a commitment to making your family’s clothing journey easy and enjoyable. If you have any questions about this Customer Service Policy, please don’t hesitate to contact us.

Thank you for choosing Levnil—we appreciate you being part of our community.